Frequently asked questions

Find answers to our most frequently asked questions

What do LiveSmart test for?

Can I order additional blood tests as part of my health assessment?

Can I claim the cost of a LiveSmart health assessment under my medical insurance policy?

What happens after I’ve ordered my test?

When will my results be ready?

How do I get my results?

Can I speak to someone about my results?

Do I need to make an appointment to see my doctor when I get my results?

Can I take my results to my local GP?

Will you send a copy of my results to my GP?

Is a LiveSmart health assessment a substitute for seeing my doctor?

How do I book my first health coaching call?

How do I give a blood sample?

Can I give a blood sample if I am sick or if I am pregnant?

Who analyses my blood sample?

Do I need to fast before taking my blood sample?

Are there any risks to having a blood sample taken by a phlebotomist?

Are there any risks to taking my own blood sample using a home kit?

Are there any tips to help me take my blood sample?

I didn’t fill the tube correctly, does this matter?

What information does LiveSmart collect?

How are LiveSmart regulated?

How can I contact LiveSmart?

Not happy with something?

Get in touch