Call us on 0330 808 0942

Still have questions

Frequently asked questions

Call or email us, we are here to help

Things to know before purchase your health assessment
When you purchase your health assessment you can choose one of three options to collect your blood sample;
  1. Home Blood Collection - This uses the finger prick collection method. Many find it convenient as they can do it in their own time, no needles involved (just a small finger prick), you do not need to make any appointments and just post the samples back to the lab that same day.
  2. Visit a partner clinic - We have a number of partner clinics around the UK. For £30 you can attend one of these clinics to have your blood sample taken by a trained phlebotomist/nurse. This is a good option for those who don’t want to deal with their blood samples at home.
  3. Home/Office Visit - We have a network of 200 nurses across the UK that can come out to visit your home or office for £45 and take your blood sample. Best for those busy at work or at home that can’t travel to make a clinic visit. Or, for those who live in more remote locations.

All of our health assessments are safe to complete during pregnancy as the only physical component is the blood test. You do need to make sure you note down if you are currently pregnant in your health profile so that your LiveSmart health professionals know your current situation.

Please note that none of our health assessments should be used as a substitute for the recommended blood tests required by your primary care physician during pregnancy. They are also not designed to replace medical advice during your pregnancy.

If you are feeling unwell please consult your doctor. To get the most out of your LiveSmart assessment, we do suggest waiting until you have recovered from your illness to take the blood test. In addition, reporting in your health profile any recent illness or conditions will help your consulting LiveSmart team provide you with the appropriate advice and recommendations.

Blood sample collection

Depending on the collection method you have ordered you will receive clear instructions in your email confirmation of order of the next steps. Home blood sample collection kits are distributed in 1-2 working days following purchase. For clinic visits, you need to arrange an appointment time with one of our partner clinics. If you have chosen to have a phlebotomist visit you at home or come to your office, a nurse will contact you soon after your order to arrange a time for them to visit. We'll also send you a blood test kit for the nurse to use when they visit you.

Yes! It’s very important that all the sample tubes are filled exactly as the instructions state. We need the purple tube filled at least halfway up the label and the yellow tube filled to the top of the label. If your samples are not filled adequately then it is highly likely the laboratory will not have enough blood to analyse all of the tests. If this happens, you will be offered a repeat homekit free of charge, or you can look at the other collection methods and pay to visit a clinic or have a phlebotomist visit you at home.

There are a number of simple things to check you have organised prior to taking your blood sample. Make sure you are standing up, gravity helps with the blood flow. Make sure you are warm, as well as the surrounding room being warm. Massage down the palm of your hand to the tip of your finger. If the blood clots at the point of the pin prick, just wipe it away to restore the flow of blood. If you continue to struggle with your blood clotting, then you will need to use another lancet to make a second pin prick.

Once you have taken your blood samples, time is of the essence to get your sample back to the laboratory as quick as possible. The sample tubes are coated with chemicals which prevent the blood from clotting but this only works for a short period of time, after that the blood becomes haemolysed and won’t return accurate results. The fresher the blood gets to the lab, the more likely there will be no issues for the laboratory processing your sample.

We do include an express freepost envelope to make sure the sample gets from the post box to our lab as quickly as possible.

Tip: Take your sample first thing in the morning or at lunch so you get it into the post before the end of the day!

We use a CQC Registered and UKAS accredited laboratory called County Pathology. As well as dealing with LiveSmart samples they also cater to a number of GPs, Insurance Providers and the NHS.

Your Results

Your results and full analysis will be available on your personal, password protected dashboard within 10 working days of the lab receiving your blood sample.

You will have your own online clear dashboard that shows your results and analysis. The dashboard is divided by body system. For example, all of your indicators of kidney function will be graphed for you to view under the Kidney Health section, as well as the corresponding recommendations from the LiveSmart doctor.

After purchase the first thing you need to do is fill in your LiveSmart Health Profile. Once you have submitted your sample to our lab it will then be processed and passed back to us. Your Health Profile and your blood results are combined and reviewed by a LiveSmart Doctor.

You’ll then be emailed to notify you that your results are ready. To access them, simply log in to the account using your email address and password.

Of course, you can! Once you receive your results you get the option to have a results consultation call. This will give you the opportunity to ask any questions you have regarding your results and the report in general.

If you would like coaching calls to help you improve your health score, you might be better suited to one of our health improvement programmes rather than a one-off health assessment. You can find out more about our health improvement programmes here

If there are any issues with your results the LiveSmart doctor may suggest you visit your own GP to have further tests or investigations. Often any abnormal results need to be re-checked to see if it is a continual abnormality. Your results will also be available in a printable version should you wish to show your doctor. Our health coaches are also available for consultations over the telephone.

Yes you can! To print your raw blood results, head to “My Account” and select “Print results”. In addition, you can download the LiveSmart app for iPhone or Android where you can access your results on the go and show them to your healthcare provider.

Your blood lets you know how your body is doing. Whether it’s cholesterol, kidney & liver function, micronutrient levels or how well your white blood cells are doing - knowing how your body is working with (or against) your lifestyle can help you make changes to live smarter.

The LiveSmart tests should be your first step in being more proactive with your health. Book in your results consultation call after you get your results back.

Past customers have gone on to:

  • Make positive changes in their diet
  • Improve their level of exercise, both the type and frequency
  • Commence health coaching with a LiveSmart health coach for improving their risk of developing a chronic disease
  • Increase their awareness of any signs or symptoms they may have for developing illness
  • Followed up and recommendations or actions with their own GP if required
  • Requested a further health check in 6-12 months time to monitor their results and track their health over time
Security and Privacy

We take the security of your data very seriously and are continuously trying to improve on this.

All data is stored on our servers which are based in the UK.

contact us